About us
About our online store
At Jag Couture, our mission is to redefine the online shopping experience by offering a curated selection of the finest luxury goods at unparalleled prices. We are committed to providing our discerning clientele with access to iconic brands and exclusive designs, ensuring that sophistication and style are always within reach.
Driven by a passion for excellence, we strive to set new standards in customer service. Our dedicated team is devoted to delivering a seamless and personalized shopping journey, where every interaction reflects the utmost professionalism and a genuine desire to exceed expectations.
As pioneers in the digital luxury landscape, we embrace innovation to create a virtual haven for those who appreciate the finer things in life. Our commitment to authenticity, transparency, and unmatched quality establishes us as a trusted destination for the connoisseurs of elegance.
At Jag Couture, we don’t just sell products; we curate experiences that elevate lifestyles. Join us on this journey, where luxury meets affordability, and customer satisfaction is not just a goal but a testament to our unwavering dedication to excellence.
Delivery
Depending on where you are located will determine which of our Couriers are used: UPS, FedEx, or Royal Mail.
We deliver from our Warehouses in Spain and Italy, directly to you at your door. Our deliveries are always signed for, so you can be sure that it will only be given to you.
The Parcel Tracking Number allows you to follow the journey of your Parcel, until it reaches you…
Payment methods
We have many payment options for you…
You can pay for it outright using a Credit/Debit Card, or use your Amazon account.
Pay later or in Installments with ClearPay or Klarna.
This website has an SSL Certificate which helps to prevent against data interception, to secure your personal and financial information
FREQUENTLY ASKED QUESTIONS
We ship worldwide for free on all orders subject to Ts & Cs
All products purchased on www.jagcouture.com are shipped from 2 warehouses in Italy.
International orders are shipped via DHL, FedEx and Boxberry couriers….
EU COUNTRIES
Delivery in 3 – 5 Working Days
Italy Germany, Spain Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Luxembourg, Netherlands, Czech Republic, Hungary, Slovenia, Slovakia Ireland, Latvia, Lithuania, Poland, Romania Denmark, Portugal, Sweden,Greece, Malta
USA & EXTRA EU COUNTRIES
Delivery in 5 – 10 Working Days
Russia, United Kingdom, USA, Canada
We accept Returns of Goods within 14 days of Receipt.
Goods must be in their original Packaging, with Receipt or Proof of Purchase.
Terms & Conditions apply.
Please refer to: https://www.jagcouture.com/refund-and-returns/
Your Order Cancellation Rights You are entitled to cancel Your Order within 14 days without giving any reason for doing so. The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision here: By email: info@jagcouture.com We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement. Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods need to have the receipt or proof of purchase
The Following Goods cannot be returned: – The supply of Goods made to Your specifications or clearly personalised. – The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. – The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. – The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. – We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Returning Goods You are responsible for the cost and risk of returning Goods to Us. You should send the Goods to the following address: ATTN: Jag Couture Limited M: +44 7522667664 415 High Street London E15 4QZ United Kingdom We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Gifts If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. Contact us If you have any queries regarding the Refunds and Returns Policy, please send an email to: info@jagcouture.co.uk
If you have not received any correspondence from us regarding a delayed delivery, and have not received your delivery, then please get in touch with us.
We are very sorry about this, as we try to make sure that you get your delivery, wherever you are in the world, within 15 days.
Send us your Order Details, Order Number, your Full name, and Date that you placed the order to:
info@jagcouture.com
We are sorry that you may be experiencing problems on our Website, or problems with checkout. Kindly, send all the details to us by Email: info@jagcouture.co.uk
So that we can investigate further.
Please, include your Full Name, Contact Number, details of your purchase, and details of the issues you have encountered. If possible, send us a screenshot of the issue, so that it will make it easier, and faster to resolve.
We accept Visa/Mastercard/American Express, and most other payment Credit Cards.
All payments are taken securely, and processed by Stripe. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.
We also accept PayPal payments.
You can also use Klarna Payment. This allows 18+ Customers to pay in Interest Free Installments. Tap the link for more details:
https://www.klarna.com/uk/terms-and-conditions/
spend responsibly. T&Cs apply.
All Promotions, and Voucher Codes, will involve inserting a Unique Code, which is provided to you. Once used at checkout, it will complete the discount, or deal, for you.
eGift-Cards can be purchased on the Website for any amount, and once you have selected the design, it can be emailed to your family, friends, colleagues, staff, teachers, or anybody that takes your fancy! We have designs for Birthdays, Engagements, Weddings, Christmas, Easter, Mothers’/Fathers’ Day, Thank-You, Sorry, Custom.
We are sorry about any Technical Issues that you may be experiencing.
Please email your Contact details, as well as the full details of the problem you have encountered to: info@jagcouture.com